Nordic Customer Support

Nordic Speaking Customer Service Representative

Immediate opportunity for a Nordic speaking Customer Service Representative with experience in helpdesk / technical support is required to work with a multinational client based in Dublin, Ireland. A successful candidate will have worked within a support / helpdesk role for at least 12 months.

As part of the Support team, your role is to provide technical support for existing customers.

Some of Your Tasks:

• Receives customer requests by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person
• Responding to customer requests via telephone or e-mail
• Resolves customer questions / queries
• Logging all issues / queries into the computer database

Key skills and experience:

• Minimum 1 year experience in a helpdesk / technical support role.
• Nordic language is essential (Swedish or Danish or Norwegian)
• Third Level Degree (Not essential, but always a benefit)
• Familiarity and experience using Oracle or SAP, or Nav Vision (benefit)
• Strong written and oral communications skills in English language as well

The role offers continuous training and development opportunities.

The role also offers a great competitive salary, 25K plus benefits + canteen

For further details on this opportunity email your CV in confidence to elina@principlehr.ie or alternatively call Elina on 01 603 5076 for more details.