IT Jobs ; Technical Support jobs; multi lingual jo

Location :  Dublin City Centre, D2

Type : Permanent, Full Time

Expect Consultant : Julia Foerster, julia@expect.ie

Start Date : ASAP

Overview

Bentley is the global leader dedicated to providing architects, engineers, constructors, and owner-operators with comprehensive software solutions for sustaining infrastructure.  Each solution is designed to ensure that information flows between processes and project team members to fully leverage interoperability and collaboration.  These solutions provide users with the capabilities they need to increase cost efficiencies and maximize the return on their investments in innovation, empowering them to design, build, and operate better-performing infrastructure, which has been Bentley’s mission for the past 26 years. Bentley sustains the infrastructure professions by helping to leverage information technology, learning, best practices, and global collaboration – and by promoting careers devoted to this crucial work.

Founded in 1984, Bentley has nearly 3,000 colleagues in more than 45 countries, $500 million in annual revenues, and, since 1999, has invested more than $1 billion in research, development, and acquisitions.

Responsibilities

Working to Service Level Agreements, you will support end users of CAD software applications and project management tools within the Engineering sector

Responding to issues and requests from end users by phone and email in a timely and accurate manner

Handle all escalations, liaising with Tier 1 and Tier 2 colleagues

Demonstrate and promote superior customer service in handling enquiries

Analyse customer problems and formulate plans of resolution

Work as part of a multilingual team, building relationships with users and internal departments

Providing weekly reports and details on activity related to user resolution

Complete all administration relevant to your role, through ticketing system

Skills Required

Degree or equivalent in electrical engineering or engineering relevant discipline.

2 years previous work experience in engineering, support or application  role preferred

Experience with CAD, modeling or rendering software required

A high level of Technical knowledge in Windows operating systems and Microsoft Office