IT jobs; engineering jobs; Bentely jobs; technical

Senior Technical Support Engineer (Building Services) 

Location  : Dublin City Centre, D2

Type : Permanent, Full Time

Salary : Up to €42,000 plus excellent benefits

Expect Consultant : Julia Foerster, julia@expect.ie

Start Date : ASAP

 Overview

Bentley is the global leader dedicated to providing architects, engineers, constructors, and owner-operators with comprehensive software solutions for sustaining infrastructure.  Each solution is designed to ensure that information flows between processes and project team members to fully leverage interoperability and collaboration.  These solutions provide users with the capabilities they need to increase cost efficiencies and maximize the return on their investments in innovation, empowering them to design, build, and operate better-performing infrastructure, which has been Bentley’s mission for the past 26 years. Bentley sustains the infrastructure professions by helping to leverage information technology, learning, best practices, and global collaboration – and by promoting careers devoted to this crucial work.

Founded in 1984, Bentley has nearly 3,000 colleagues in more than 45 countries, $500 million in annual revenues, and, since 1999, has invested more than $1 billion in research, development, and acquisitions.

Responsibilities

• Serving as primary support liaison between company and user.
• Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
• Create technical documents published into an extensive customer learn server.
• Participating in online, company sponsored Discussion Groups.
• Keeping user informed of how and when problems are resolved.
• Involved in any additional follow up, testing and trouble shooting.
• Responsible for appropriate referral to other support and quality assurance areas.
• Conveying user feedback to product development staff.
• Promoting and maintaining a high quality, professional, service oriented company image among users.
• May be required to travel to customer sites on occasions.

Skills Required

• Degree or equivalent in Building Services Engineering or Mechanical Engineering
• 2 years previous work experience within the Engineering sector preferred
• Experience of using Hevacomp, Energy+ or other Building Services Design software
• A high level of Technical knowledge in Windows operating systems and Microsoft Office.
• Knowledge / experience working with CAD software a distinct advantage
• Excellent relationship building skills, this is a customer facing role and therefore
• Requires the hightest levels of professionalism and service to end users  
• A strong communicator, both written and spoken
• Excellent IT skills required
• Able to work against challenging performance metrics
• Analytical and logical thinker, with a proactive approach to problem solving
• Previous technical support experience would be an advantage
• Team player, able to work in a multilingual and international environment
• Fluency in English essential