Technical Jobs; sales jobs; technical support jobs

Location :  Cork Airport Business Park

Type : Temporary Contract Position

(Permanent contracts will be available for top performers)

Salary : €21,000

Start Date : Available between October and November

Working with one of the most well-known global online brands, our client is offering a dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email. (This purely a customer support position - no sales involved.)

Responsibilities

Providing telephone and email support to customers, you will have a passion for providing the highest levels of client service

Responding to customer contacts in a timely and accurate manner in line with company service levels

Working to team and individual goals for response times, resolution of problems and call volumes always aiming for the highest standard of Customer Service

Interacting with other departments to solve issues

Dealing with complaints in relation to incorrect or late orders, damaged goods

Reporting to your Team Manager you will strive to meet your objectives

Requirements

Previous Call Centre or Customer Service experience preferred (4 weeks of training provided)

Adaptable and flexible approach

Ability to work on own your own initiative

Mature outlook and effective problem solving skills

Team Player with the ability to learn fast

Excellent computer skills including Outlook, Word, Excel and databases

Strong communication skills with a good telephone manner

Customer Focused approach and excellent inter-personal skills

Fluency in English is essential, both written and spoken

Technical Support/Digital roles are also available