 Vacancy – Customer Support Associate (German)
Location : Cork Salary: ca. €22,500 per annum (€1, 650 net per month) plus excellent benefits
Expect Consultant : Úna Ryan
Contact : Send your CV to send message link to find out more
Start Date : ASAP
Customer goodness, passion, focus and integrity are values that our client lives by and aspires to. The company is looking for people who fit well with this culture. Providing digital distribution and ecommerce solutions, the company delivers fun to millions of customers around the world, every day. They develop highly scalable, reliable services from the ground up to support the needs of their rapidly growing, cross-platform business.
As part of their team, you will collaborate with talented, creative people with unique backgrounds and expertise in every area of their business. The ideal candidate will share a passion for taking on new challenges and solving difficult problems. Their customer support associates are laser-focused, diverse, and innovative. Technology moves at lightning speed, and they are moving even faster. The company believes in a strong sense of teamwork, collaboration and unparalleled customer service. Customers are truly at the heart of what this company does and their passion for customers is central to every part of their business. The company provides an exceptional working environment, with ongoing support and a fun, upbeat and welcoming team atmosphere.
Main Responsibilities
Provide positive and customer-centered support in response to email, telephone or technical inquiries
Listening attentively to customers needs, reaching agreement about their issue and driving it to a resolution
Troubleshoot simple technical issues through a solutions orientated approach
Educate customers about the company's support options, online tools, and self-help or tutorial training resources
Communicate positively with team members, customers, and other partners – ensuring that your approach always represents the brand
Skills & Experience
Bachelor’s Degree required
Must be fluent in both English and German
1+ years experience in Retail, Technical Support, Help Desk Support or Customer Service
Proficient typing skills
Working knowledge of Microsoft computer applications, email and internet
Ability to excel in an energetic, fast paced, very customer focused environment
Flexibility to work outside core working hours and overtime as required
Excitement and passion for the company brand and the ability to share this passion with the customer
021-2428120 Salary Offered Salary Offered: €22,500 Plus Benefits Additional Information Location ( City & Country ) Location List City & Country: Cork, Irleand Start Date Start Date: 0000-00-00 Map Other Categories:  Job Vacancies » Call Centers & Customer Services Job Vacancies » Multi Lingual Job Vacancies » Sales & Marketing |
