 Technical Support Analyst (Nordic) Location : Dublin City Centre, D2
Type : Permanent, Full Time
Expect Consultant : Julia Foerster
Start Date : ASAP
Overview
Bentley is the global leader dedicated to providing architects, engineers, constructors, and owner-operators with comprehensive software solutions for sustaining infrastructure. Each solution is designed to ensure that information flows between processes and project team members to fully leverage interoperability and collaboration. These solutions provide users with the capabilities they need to increase cost efficiencies and maximize the return on their investments in innovation, empowering them to design, build, and operate better-performing infrastructure, which has been Bentley’s mission for the past 26 years. Bentley sustains the infrastructure professions by helping to leverage information technology, learning, best practices, and global collaboration – and by promoting careers devoted to this crucial work.
Founded in 1984, Bentley has nearly 3,000 colleagues in more than 45 countries, $500 million in annual revenues, and, since 1999, has invested more than $1 billion in research, development, and acquisitions.
Responsibilities
Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
Turn lessons learned into technical documents published into an extensive customer learn server.
Participating in online, company sponsored Discussion Groups
Serving as primary support liaison between company and user
Keeping user informed of how and when problems are resolved
Involved in any additional follow up, testing and troubleshooting
Responsible for appropriate referral to other support and quality assurance areas
Conveying user feedback to product development staff
May travel to customer sites on occasions.
Promoting and maintaining a high quality, professional, service oriented company image among users
Skills Required
Degree in architecture, architectural science or engineering relevant discipline
Engineering experience will also be considered.
Experience with CAD, modeling or rendering software.
A level of Technical knowledge in Windows operating systems and Microsoft Office
Fluent English and either Norwegian or Danish required. 021-2428120 Salary Offered Additional Information Location ( City & Country ) Location List City & Country: Dublin City Irleand Start Date Start Date: 0000-00-00 Map Other Categories:  Job Vacancies » Engineering Job Vacancies » IT , Programming & Web Design Job Vacancies » Multi Lingual |
