It jobs; game console jobs; tehcnical support jobs

 MULTILINGUAL TECHNICAL SUPPORT PROFESSIONALS - GAMING CONSOLE SUPPORT
Are you passionate about gaming and/or troubleshooting

Have you always dreamed about having a job doing what you love to do? Then my clients company is the place for you!

Our Client have been providing customer care and technical support services to customers for more than twenty-five years. They have been recently recognised as the #1 customer service provider in the world! They represent the hottest products and the newest technologies for some of the world's premier technology brands. My clients company, offers you the foundation, tools and expert training to be the best in our industry.

If you are energetic and professional, with technical aptitude, we'd love to hear from you. Hardware background and experience is a must, and our world-class trainers will teach you all the product specific information to make you successful. After you get here, we'll provide continuing technical education and a casual, fun work environment.

A successful Support Professional must possess the following:

* Leaving certificate or equivalent.
* Good Technical and troubleshooting skills
* Knowledge of and experience with gaming consoles or PC gaming systems
* Understanding of consumer electronics, such as DVD, MP3 or Windows Media Audio,
HDTV or DTV, Wireless networking and devices, USB, etc.
* Good knowledge of Microsoft Windows.
* Excellent Customer service skills, a minimum of 1 year customer service experience,
preferably in a call centre environment
* Passion for the customer and customer experience
* Minimum typing speed of 25 wpm as verified by a formal test
* Fluent English PLUS any other European Language
* Excellent communication skills: verbal, written, probing & reading
* Excellent listening skills
* Ability to gauge customer ability and modify delivery skills accordingly
* Explains information in a way that is easy to understand
* Proven capability in searching and creating queries
* Analytical problem solving skills; linear and logical troubleshooting skills
* Ability to handle difficult or irate customers effectively
* Ability to set expectations and deliver information in a positive way
* Ability to learn quickly and adapt to high change environment
* Adapts well to changing circumstances, direction, and strategy
* Intermediate level of skills with home networking, as related to file sharing, router setup,
IP addresses etc

Benefits:
* Competitive Salary commensurate with experience and Language skills
* Career Progression
* Educational Assistance
* Life Assurance
* Pension Scheme
* Refer a Friend Scheme
* Tax Saver Travel Scheme
* On-site game room

This position is for our Client based in North Dublin.

Interviews are taking place immediately as this position is to start October 2011.

Please apply to Lisa Bassett